Backup plan for the service request during my vacation

After multiple reminder emails to the on-site team requesting updates on the service request assigned to me, there was no response or acknowledgment from them. Finally, the on-site team responded a day before my vacation and was requesting some supporting documents from my repository. I was furious about their attitude and never wanted to respond to their support request. However, I was about to leave for the day and suddenly my manager had requested me to send those documents to the team before my vacation. I had no other option but to share those details with them and I have mentioned that I am going on a long vacation and not available for the next few days. If any support required for the service request, please feel free to reach out to my manager or the delivery lead who was assisting me with this request. Within a few minutes, the delivery lead called me and was shocked to see that I have mentioned delivery lead as a secondary contact. I had no other option but to reveal the truth to the delivery lead, that my manager was requesting me to add delivery lead as the secondary contact for the service request during my absence. To know more about how the service request affected my vacation, please feel free to check out “G R Team Sites”

Taking document to final stage for submission

The leadership was giving multiple changes, a day before document submission and the call was already getting extending late night. I had no other option but to say no to the delivery person for making changes at late night and conveyed that we will discuss updates first thing in the morning. I was completely furious about last-minute reviews and changes to the document. The next day morning, even before I got up from my bed, I got a call from that delivery person to make changes suggested by the leadership, I simply replied to him that allow me some time and let login to my system. Delivery person dropped off from the call and I called him back after taking my own sweet time in the morning and conveyed to him that, we will make changes only that we were able to make and for the rest, let them decide whether to make those updates or send document as it is or completely withdraw from service request. However, we tried to address as many suggestions as possible and at one point it seemed we have addressed all suggestions/reviews shared by the leadership team. After making those updates, the document was finally handed over to the on-site team for further updates and submission. To know about my next service request assigned, please feel free to check out the “G R Team Sites”


All new requirements from onsite team

The on-site call was scheduled later in the day and till that time I was asked worked on some information shared by my manager and the delivery person. Patiently I was working on the iterations till the last minute before the call and was hoping that whatever changes were suggested by my manager and delivery would be thrown out by the on-site team. The call started and I was driving the call, I was detailing about the slide flow and also about the slides I have included based on my understanding of the client requirements. The onsite team was acknowledging the slides, but onsite team was detailing new requirements all together and they want all the slides to be completed in next 2 days. Entire offshore team was taken aback with all new requirements from onsite and was hoping it will be finalised requirement from client. So, from next day we started to work again from scratch with new requirements detailed and I was doing some research to get the required inputs for the slides. However, this effort and attempt with new requirement also went in vain and to know more check out blog posts in “G R Team Sites”

Logging to office after long vacation

After screwing up that irritating opportunity before my vacation, I was completely nervous and was worried too much about this impact on my promotion. As it was that time of the year, where each associate in the company would be handed over their salary hike along with promotion letter, if they have done exceptional work in the year. I was completely positive about getting recognition from my manager and to add more fuel to my speculations, I was awarded first rating in my team for the last year. So, the day after from my long vacation and after screwing up with that irritating opportunity, I was completely nervous and hoping for things to get better. I logged in and was checking the older mails and found that alternate team member has been assigned to support and a version have been already shared. Now, I need to check with that team member about the updates and to know more, please feel free to check out “G R Team Sites”